Policies

Shipping Policy

Shipping Options:
We offer Standard Shipping for all orders.

Standard Shipping: 14 business days (maximum delivery time)

Shipping Rates:

Standard Shipping Rate: $4.99

Processing Time:
All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Issues:
If your order hasn’t arrived within the expected timeframe, please contact our customer support team at [mtkhomenmore.com@gmail.com].

Return Policy

Return Window:
You have 30 days from the date of delivery to initiate a return.

Eligibility Requirements:
To be eligible for a return:

Items must be in their original condition, unworn, and unwashed.
All tags must be attached.
Certain items, such as final sale or clearance items, may not be eligible for return.

How to Return an Item:

Contact our customer service team at [mtkhomenmore.com@gmail.com] to request a return authorization.
Pack the item securely in its original packaging.
Include a copy of your order confirmation.
Ship the package to the address provided by our customer service team.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days.

Exchanges:
If you need to exchange an item, please follow the return process above and place a new order for the desired item.

Privacy Policy

Information We Collect:
We collect personal information when you place an order, sign up for our newsletter, or interact with our website. This may include your name, email address, shipping address, and payment information.

How We Use Your Information:
We use your information to process your orders, communicate with you about your order, and improve our website and customer service.

Data Security:
We take the security of your personal information seriously. We implement various security measures to protect your data.

Cookies:
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies, but this may prevent you from taking full advantage of the website.

Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

Your Rights:
You have the right to access, correct, or delete your personal information at any time. If you have any questions about your data, please contact us.

Contact Us

If you have any questions about our policies, please reach out to us at [mtkhomenmore.com@gmail.com].

Thank you for choosing MTK Home & More!